American Family Insurance - Run around with balance HORRIBLE
So i was told by my agent that it was okay to have my bill paid late since the money was in my account but on hold. I went back online to pay again and all my information was gone.
I called them and they said instead of onlu paying the $183 that i pay every month, that in prder to keep my insurance active, i needed to pay $557. I explained how i spoke with an agent and they said "okay we spoke with billing, they agreed to let you pay $183 now and $183 plus $25 fee by the 7th.
Today is the 6th, i go online to pay and my accounts are now completly gone, so i called and now they are saying once again that even tho i paid $183 2 weeks ago i still need to pay $374 by today to keep it active or it will be cancelled..They are a *** *** company and ive been with them since 2015! Absolutely horrible!!
Location: Dorado, Dorado
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