American Family Insurance
Reviews and Complaints
I pay them premiums but I am not insured.
American Family Insurance Sucks as do their commercials
American Family Insurance Sucks. I hate them so very much.
Left those *** sucking *** hole con artists for USAA. USAA treats everyone with respect and dignity, especially current and retired military personnel. American Family Insurance has no integrity or a conscious. Their commercials are absolutely awful and completely false.
They are not on the side of the consumer. All they care about is lining their pockets with our hard earned money. God forbid you try and make a claim with them, they draw it out and don't pay on it. They tell you go ahead and sue us, we've got hundreds of lawyers and investigators that will wear you down until you finally give up and in the end you'll go broke before we will.
There is a special place in *** for that company and its employees. We should all join together and file a class action lawsuit against them and really make them pay.
Avoid American Family Insurance at all costs, they truly suck *** On a side note, how do we get those stupid commercials off the air. Jennifer Hudson should really investigate what companies she endorses.
Shady Practices
- Being manipulated
- Unprofessional and disjointed at best
Rate increases every 6months no matter what
Ive had american family insurance for a little over 2 years and my premium has gone up atleast $150 and the only claim ive had is for comprehensive for hitting a raccoon and needing a new bumper. I recently denied a merger within company and not even a week later from checking the denial boxes, my rates went up again.
They tell me its because of cancellation letters. If you do pay on due date, they cancel you which they say makes your rate go up.
I got tired of it and left. Nothing family about them unless you use to dealing with a dysfunctional family.
Very bad service
AmFam reorganization lets executive team be more risky with policy owner assets
- Agents
- Dishonesty
- Executive team
Preferred solution: Leave the company before you get ripped off.
Run around with balance HORRIBLE
So i was told by my agent that it was okay to have my bill paid late since the money was in my account but on hold. I went back online to pay again and all my information was gone.
I called them and they said instead of onlu paying the $183 that i pay every month, that in prder to keep my insurance active, i needed to pay $557. I explained how i spoke with an agent and they said "okay we spoke with billing, they agreed to let you pay $183 now and $183 plus $25 fee by the 7th.
Today is the 6th, i go online to pay and my accounts are now completly gone, so i called and now they are saying once again that even tho i paid $183 2 weeks ago i still need to pay $374 by today to keep it active or it will be cancelled..They are a *** *** company and ive been with them since 2015! Absolutely horrible!!
Thieves
Denial of accident caused by American Family Insurance drive
On April 7th 2018 my wife was leaving the parking lot of a McDonald's in Fountain Colorado when a driver insured by American Family Insurance backed out and hit the rear left quarter panel of my car they were quick to take a report and act like it would be no problem to pay for the damage but three weeks later after multiple calls and no return calls they denied the claim saying their driver was not at fault how they came to this conclusion I do not know since all photographic evidence clearly shows the only way my car could have been hit was by another car coming sideways into it. Now my insurance company has to take them to court and prove that they were wrong and just listen to there driver who obviously was lying.
Don't believe a thing they say they just deny everything and get nasty about it the insurance adjuster that it's supposably investigated it was on vacation the whole time the investigation was supposed to be going on that's why I got no calls Snakes in the Grass if there ever was any.
My insurance company said it could take two years to get my deductible back unless I sue the other driver in small claims court for the deductible. So I guess at this point I have no choice but to do that or wait two years to get my deductible back because photographic evidence clearly shows that my car was hit in the side rear quarter panel
They DUMPED ME
Had AFI for 21 years. only 3 claims over that period, others hit me.
several years ago I was forced to file bankruptcy due to financial setbacks.
Out of the clear blue sky, they cancelled my policy with out explanation. Later found out that they cancelled me due to the bankruptcy. *** of a thing to do to a customer in good standing. Agent was surprised as well. Sent a letter to the company president....no reply. Apparently 21 years of loyalty mean nothing to them.
Naturally by them dumping me, this caused other insurance Co's to refuse to cover me. Had to pay a lot more money for coverage. This caused a further hardship money wise. Have to have insurance, House 4 children and wife and this left me,the insurance didn't care.
Rude customer service
Terrible claim service
Not sure how to post a 4 star NEGATIVE review.
Terrible customer service
Treated like it’s my job
I was rear ended by someone with American Family Insurance back in February. My car was totaled and I was injured.
They were quick settling my car issues, but here it is in July and I am still receiving endless calls and emails from American Family asking ME to call around and collect information about how much I was charged and who has received payment. I have sent in all injury paperwork and bills from all providers already, and I fail to understand why I have to be the one to continue to call around and ask who has been paid for what.
American Family has done nothing with this injury claim but pass their job off on me out of laziness. I am not impressed, can’t wait to be done dealing with them, and hope to all things I’m never hit by one of their clients again.
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So true they just want to line their pockets and leave the insured hung out to dry.
American family insurance is a S--- Company. One Accident and you are out after 30 years with them.
Stay away from these jerks. They need your money for things like putting their name on Miller Park.