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I was involved in an accident I wasn't at fault back in Oct 2017 hospitalized 48 hrs later with a concussion stayed 3 days under doctors care and still having linger effects filed a claim i had to make phone calls on my own because my medical release was "botched" by...
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1.0
I didn't like
  • Unprofessional and disjointed at best
  • Being manipulated
  • Unprofessional agent
#1191983
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American Family Insurance - No contact in 2 weeks, DO NOT USE AM FAM!!

My mother had an accident slid on ice into gaurd rail. No other vehicles involved. And its been 2 weeks with no contact. They just ssy they dont know anything and its in processing. Progressive takes care of claims and has a check cut in as little as 2 days. American family is a joke!!!!! A total waste of money.
1.0
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Insurance Plans Acceptance
#1162801
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This is the most horrible and pathetic insurance company that I have ever dealt with. The people are rude and the customer service is even worse. Even after their insurer being at fault, they have no manners to talk to the other party. They ask for our statement of...
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1.0
#1151954
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The day of my divorce , Michael Holzwarth agency let my ex husband cancel insurance on MY car, and it was paid up through 2017. And then they gave him the refund. I found out about it when I called them! I got numerous different stories from different people in the...
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1.0
#1147041
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On November 27 th I was rear ended twice by a kid who was insured by this company. Its been 11 days and they are still investigagting? I have had to use my insurance for a rental and car repairs. Such a joke i believe i am gona contact a lawyer because this is...
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#1143938
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My nephew attends college in Missouri, and was involved in an auto accident with their insured over a month ago. Their insured claimed fault because of their negligence and failure to yield ongoing traffic by making a U-turn and causing the accident. The police were...
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#1136072
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I was burlarized and discovered it May 2017. The woman agent evaluating my loss has treated me like a criminal. My loss was major. I can't produce receipts How many people save receipts for everything Less than more I am sure. First, I am tramasized by the burglary;...
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2.9
#1133444
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Homeowners claim was approved but way lower than any contractor could do the repairs and they will not budge saying that is all they will pay for. The adjusters are aware of this but keep saying well I have to follow the rules. I'm so sick of dealing with them I just...
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#1130542
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American Family Insurance - Nightmare

Last 4 months trying to resolve claim dragging it out with stahling tacticts...dont inform dont call back insurance agent has blank look on face uneducated unable to help spend hrs on phone that never ever ends useless...pay me to do nothing depodit check here
1.0
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#1099439
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I was involved in an auto accident with their insured. Their insured claimed fault and also was ticketed and found to be at fault by the police. It has been 4 business days since the accident occurred and NO ONE from AM FAM has contacted me. I have had to pay out of...
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#1081569
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