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Updated by user Sep 14, 2019

I only resolved this survey. My insured home is still in shambles and I am currently at a standstill with this whole mess. I hope we can somehow reach a fair agreement and my insured home and my punctual premium payment and my hope for happiness will prevail.

Original review posted by user Sep 14, 2019

This is the best insurance company because of it's fairness and their professionalism. However the insurance adjusters make me feel like they were all selected and trained to make a customer feel like they are up against a person that has total disregard for the customer and you are screwed from here on out so deal with it

Reason of review: Warranty issue.

Monetary Loss: $10.

Preferred solution: Attorney.

American Family Insurance Cons: Being manipulated, Insurance adjusters.

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Guest

It's their job to pay out as little as possible and their tactics often include an attempt at intimidating behavior and mannerisms. Keep your receipts, obtain your own estimates, do not verbally engage the person any more than absolutely necessary.

Sign nothing until you are satisfied. Practice your evil eye glare.

Michael B Mdg
reply icon Replying to comment of Guest-1747418

I now understand all of what you said. Thankfully an adjuster only knows how to be an adjuster.

But this adjuster escorted me out of my home so he could take pictures. Luckily there was a witness. I also don't understand what to do when he poses as a man with many hats.

He couldn't do plumbing work and he especially can't put a roof on a house, but is allowed to give his analysis of it so casually. It is also *** to get a Christmas card with a picture attached of two people that I don't even know that robbed me.

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