I have had them for over 20 years and every claim including the one I had 4 months ago went smoothly and were taken care of immediately with no hassles. I think in every business we have an idea of how it is supposed to happen and if it doesn't happen the way we want, then it is the companies fault.
I have been very pleased.
I also was explained about my policy and coverage's so I had an idea of what I was covered for and what I wasn't. I have people complain at work all the time about Allstate not paying claims but didn't find that to be the case wifh American Family.
Reason of review: Good customer service.