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I have had them for over 20 years and every claim including the one I had 4 months ago went smoothly and were taken care of immediately with no hassles.I think in every business we have an idea of how it is supposed to happen and if it doesn't happen the way we want, then it is the companies fault.

I have been very pleased.

I also was explained about my policy and coverage's so I had an idea of what I was covered for and what I wasn't.I have people complain at work all the time about Allstate not paying claims but didn't find that to be the case wifh American Family.

Reason of review: Good customer service.

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