American Family Insurance Phone Numbers and Emails

Toll-Free Number:

  • (800) 692-6326
Send Message

Customer Service:

  • (608) 242-4100

Legal:

  • (844) 904-1030

Report Claim Fraud:

  • (608) 242-4100 ext 31061

American Family Insurance Emails:

Customer Service
Legal
Is this your business?

How to Contact American Family Insurance Customer Service?

Most Popular Number:

(800) 692-6326
Total calls: 21 Last call: Mar 27, 2024

What Is the American Family Insurance Customer Service Phone Number?

The phone number for American Family Insurance customer service is 1-800-692-6326. You can dial this American Family phone number to pay by phone 24/7. You can also use the American Family claims phone number to get a quote or a new policy, to report a claim, and for general service questions. The helpline is available Monday through Friday from 7 am to 10 pm CT, Saturday between 8 am and 8 pm CT, and Sunday from 12 pm to 8 pm CT.

The American Family Insurance phone number for claim fraud reports is 1-608-242-4100. You can call American Family Insurance for questions or comments about Online Billing at 1-866-424-8002.

What Is the American Family Insurance Corporate Office Address?

The American Family Insurance corporate office address is American Family Insurance, 6000 American Parkway, Madison, Wisconsin 53783, United States. You can mail American Family customer service using this address for general questions about the company, its products, and services. You can also send your concerns and complaints to their corporate office, and the customer service agents will get in touch with you, offering ways to solve the issue.

To reach the official representatives faster, you can email them using the online forms on the website. You can also contact the customer care advisor via social media, and they will provide the information or assistance you need in direct messages.

How Can I Contact American Family Insurance Support via the Website?

You can contact American Family Insurance customer service via their website in several ways. Visit americanfamily.com and click the Contact US link in the top right corner of the main page. In the Email Us section, you will see the list of forms you can fill out to reach the Help Center team. Pick the one that best corresponds to your issue and complete it with the required information and inquiry details.

You can also find an agent who can answer your questions and assist with your issues via the website. Choose the option at the top of the page and enter your zip code to find your local agent.

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Contact Information

American Family Insurance Website:

American Family Insurance Help Center:

Corporate Office Address:

American Family Insurance
6000 American Parkway
Madison, Wisconsin 53783
United States

American Family Insurance Rating Based on 77 Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Billing Practices
Reliability

Rating stats

Rating trend

Summary of American Family Insurance Customer Service Calls

26 TOTAL
CALLS
03:07 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Family Insurance?

Product/ Service Question:

  • “Pension plan eligibity withdrawal”
  • “House insurance”
  • “Your recording doesn't work.”

Payments and Charges Question:

  • “Bill”
  • “Payment”

Employment Question:

  • “Agent fails to do his job”

Account Question:

  • “Change password”

Cards Question:

  • “Update credit card”

Other Question:

  • “Restatements of my vehicle”
  • “Tire banger”
  • “I cant get Matt Norcross to answer phone”

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