American Family Insurance
Reviews and Complaints
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Verified Reviewer | Los Angeles, CaliforniaRegarding accident I was not involved
Don't use this company
Looking for claim number for patient
AmFam didnt care about fraud from ServiceMaster
Preferred solution: Deliver product or service ordered
Terrible agent
The worst insurance company
- Bad local customer service
- Unprofessional agent
- Rude to elderly
Preferred solution: Let the company propose a solution
Lost my job due to insurance claim
Preferred solution: Full refund
Unprofessional
Dishonesty
Requested quotes to compare pricing. Provided quotes, compared and based on those quotes made a decision to go with American Family.
Having cancelled my previous policies and under a time line, I finalized the process and at that time all the premiums increased in price despite the fact that I removed coverages from the policies. I was told that it was a computer problem that they have had, it is a State filing requirement that they cannot honor the quotes that I originally received. I was never told the whole truth throughout the process and now it is all being blamed on something other than the agents lack of full disclosure. They will not honor the original quotes, they have offered zero resolution to the problem that they created.
When I have the time, I will move to other agencies is dishonest and does not honor what they have quoted. Your rates will increase after a lengthy process and it will be blamed on something other than the person that you are talking to.
I need towing
Been ripped off by a gang of insurance crooks
- Dishonesty
Preferred solution: Full refund
Raising bill every year.
Rude and dont care is that enough!
Lack of service, poor customer service, inept employees
Scam/drop them
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