Rakia Qrt

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Verified Reviewer
| map-marker Los Angeles, California

Regarding accident I was not involved

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Nothing. I was told to wait for a letter otherwise my insurance is going to cost double and after 10 days I'm still waiting for a letter that I was not involved nor ensured by them.
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Anonymous
map-marker Aurora, Colorado

Don't use this company

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All i can say is since i was with this insurance company it has been a living nightmare . Your monthly rates never stays the same. When you do cancel your policy with them they always try and find away that you may owe them. Dont use this insurance company you will not be happy. I now use Geico and they have lower rates and your rates stays the same also customer service is great.
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Kristin T Mws
map-marker Omaha, Nebraska

Looking for claim number for patient

i just need you fax number for claims please! and lookin for claim number for patient please
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Kevin D Atg
map-marker Tomahawk City, Wisconsin

AmFam didnt care about fraud from ServiceMaster

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In May of 2016 we had a home fire. ServiceMaster was 1st on the scene and was hired for smoke and water remediation. SM billed AmFam 15k for " siding cleaning'. This was never done and when I complained to the adjuster, he treated me as if I committed the fraud-maybe he received a kick-back. This was just the beginning of fraudulent charges by SM that were paid by AmFam in which I did not receive the benefit of my policy premiums, and the adjuster just didn't care. Oh!! and I only saw my AmFam salesman once-the morning after the fire. We had all our insurance bundled with them-2 homes, 3 cars, 4 power boats, our business ins, as well as an umbrella policy. Premiums paid over 10 years well above 35k.
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Loss:
$15000
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Minocqua, Wisconsin

Terrible agent

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Always demeaning. Accusatory. Not helpful
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Anonymous

The worst insurance company

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I got hit by one of their clients and I had already 3 different adjusters due to the fact that the prior adusters left the company thenlast adjuster Susan was totally thw most unprofessional and unrespectful person and should not be working at costumer service. Untils this day I have not settled and John one of the main persons will not respond my phone calls .
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Loss:
$60
Cons:
  • Bad local customer service
  • Unprofessional agent
  • Rude to elderly
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

MICHELE B Tat

Lost my job due to insurance claim

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7/5/19 my van parked at my client residence in client stall ,was hit hard in the liftgate by a unlicensed driver that you insure.im a self employed home caregiver .so i was told by them i would get a rental.well its now 7/12/19 after several phone calls emails im still waiting on rental and as of 7am today i was fired from my job for not being able to get to work or do my job duties as a home health care person is requied to do
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Loss:
$306
Reason of review:
Not getting the service that is needed to keep my job.

Preferred solution: Full refund

Anonymous

Unprofessional

Anthony Kansas. Agent in front of office I. Short jean shorts smoking. When a customer approached, flicked her cigarette right in the middle of Main Street. What a professional
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Anonymous

Dishonesty

Requested quotes to compare pricing. Provided quotes, compared and based on those quotes made a decision to go with American Family.

Having cancelled my previous policies and under a time line, I finalized the process and at that time all the premiums increased in price despite the fact that I removed coverages from the policies. I was told that it was a computer problem that they have had, it is a State filing requirement that they cannot honor the quotes that I originally received. I was never told the whole truth throughout the process and now it is all being blamed on something other than the agents lack of full disclosure. They will not honor the original quotes, they have offered zero resolution to the problem that they created.

When I have the time, I will move to other agencies is dishonest and does not honor what they have quoted. Your rates will increase after a lengthy process and it will be blamed on something other than the person that you are talking to.

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Anonymous
map-marker Minneapolis, Minnesota

I need towing

Battery brobelem is not star is shut off. Each time
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Ronald B Aye
map-marker Seattle, Washington

Been ripped off by a gang of insurance crooks

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UM claim several thousand dollars damage to my cherry 1989 LX Ford Mustang in a public parking lot. Police report filed longer than their absolute time of 72 hours. I have hired an attorney and the agent was totally unhelpful; now in the lower jurisdiction of the state of Oregon court. Rude letter of denial from some young impudent adjuster. I had a home auto package and immediately cancelled all insurance with them. They are the "Bad News Bears." Avoid them as they are a totally crooked outfit.
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Loss:
$2
Cons:
  • Dishonesty
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Raising bill every year.

All I've had this insurance for over 10 years, my bill has been the same for 5 years or more in a row until the last 3 years. Every year they raise my insurance at least $10. 2 years ago it was $12. I've had one speeding ticket in 4 years and no accidents. When I talk to them on the phone they tell me there's nothing they can do, the prices are just going up. ***
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Anonymous

Rude and dont care is that enough!

too long to explain agent is rude and only filed 1 or 2 minor claims in 30yrs now threatening me to fix my roof when they told me to do it and they will pay but punish or drop me for it...
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Anonymous
map-marker Van Nuys, California

Lack of service, poor customer service, inept employees

Had accident 3 weeks ago. Rep went on Vacation in Az. Nothing done. No vehicle no money no nothing. Truck still hasnt been seen. What a cheap loser company and its empkoyees have no answers. Its been will get back to you x3 weeks. Will be contacting attroney to handle them Pkease go anyplace but AmFam. Save your peace of mind and wallet from this shifty company!! Wa state.
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Amy B Gov
map-marker Aurora, Colorado

Scam/drop them

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American Family Insurance is a big scam! They did not give us even close to what we were suppose to get after our van was totalled. It was my sisters handicap van with full coverage and they barely gave us a little over half of what the van was worth. Leaving my sister as a quadrapeligic without transportation for almost 2 months! Now we have to buy a van not even close to what she had. The adjustor did an uninformed guess without any research on how much the van was worth! Do not use this insurance!!!!!!!
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