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On November 27 th I was rear ended twice by a kid who was insured by this company. Its been 11 days and they are still investigagting? I have had to use my insurance for a rental and car repairs. Such a joke i believe i am gona contact a lawyer because this is...
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#1143938
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My nephew attends college in Missouri, and was involved in an auto accident with their insured over a month ago. Their insured claimed fault because of their negligence and failure to yield ongoing traffic by making a U-turn and causing the accident. The police were...
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#1136072
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I was burlarized and discovered it May 2017. The woman agent evaluating my loss has treated me like a criminal. My loss was major. I can't produce receipts How many people save receipts for everything Less than more I am sure. First, I am tramasized by the burglary;...
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2.9
Jackson, Missouri
#1133444
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American Family Insurance - Nightmare

American Family Insurance
#1099439
1.0
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Last 4 months trying to resolve claim dragging it out with stahling tacticts...dont inform dont call back insurance agent has blank look on face uneducated unable to help spend hrs on phone that never ever ends useless...pay me to do nothing depodit check here
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American Family Insurance Claim Review

American Family Insurance
#985555
I have had a claim in since Dec. 1 and nothing has happened . I have been with American Family over 30 years this is very wrong !!!!
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American Family Insurance Adjuster Review

American Family Insurance
#896748
1.3
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American Family ripped me off I've had them for over 15 years my roofer said I had hail damage the adjuster came out and said no I don't the other neighbors got new roofs with their companies I was refused so I changed to State Farm and right off the bat my auto and homeowners together I saved over $700 a year
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money

American Family Insurance Review

American Family Insurance
#669254
Senior hit by young girl insured by amfam $6900 medical bills amfam refused to pay any more hung up on my Dr nasty to my lawyer. Ended up getting $2000 from amfam I DESPISE THIS COMPANY STEER CLEAR OF THEM THEY ARE VICIOUS!!
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Homeowners claim was approved but way lower than any contractor could do the repairs and they will not budge saying that is all they will pay for. The adjusters are aware of this but keep saying well I have to follow the rules. I'm so sick of dealing with them I just...
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#1130542
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I was involved in an auto accident with their insured. Their insured claimed fault and also was ticketed and found to be at fault by the police. It has been 4 business days since the accident occurred and NO ONE from AM FAM has contacted me. I have had to pay out of...
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#1081569
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Im so mad. I was rear ended in January and reported the accident but didnt file a claim. I was told i had 3 years to do so! That dude pisst me off! I was rear ended, the car was still! Why you shoulnt pay something! Are they crazy. When i say i dont trust insurance...
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1.2
#1079207
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Dear Mr. Collison: Corporate Office-Madison, WI (This is an email I sent to Mr. Collison, and of course never got a response. Sir, I first want to thank you for your time and any possible help that you can give me in regards to this matter with our claim. My wife and I...
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Anonymous
Anonymous

As of 07-21-2017 my issues with American Family still have not been resolved but have gotten even worse. Some other AF representative by the name of Kami Johnson of Overland P...

1.0
I didn't like
  • Unprofessional agent
  • Bad local customer service
  • Dishonesty
#1064465
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Feb 3 2017 my home was broken into. Washer and dryer was stolen along with flat screen tvs, game systems, jewelry, stash of money, movies, dvd players. Its almost june of 2017 and just now getting paperwork for an examination under oath. Terrible service, rude adjuster...
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2.6
#1052887
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I have been a customer for about 6 or 7 months. This is by far the WORST customer service I have ever experienced and I have been driving for 16 years. Sherri Duncans from America's Family Insurance in Stone Mountain Georgia was exceptional rude and belittling and...
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1.1
#1000968
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I have had them for over 20 years and every claim including the one I had 4 months ago went smoothly and were taken care of immediately with no hassles. I think in every business we have an idea of how it is supposed to happen and if it doesn't happen the way we want,...
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#993547
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